BeeZePay Refund & Cancellation Policy

Last Updated: 7th January 2026

1. Purpose and Scope

This Refund & Cancellation Policy (“Policy”) explains the circumstances under which refunds, cancellations, or reversals may be available for transactions made through BeeZePay (“BeeZePay”, “we”, “our”, or “us”).

This Policy applies to all users of BeeZePay’s remittance and payment services (“Services”) and should be read together with our Terms & Conditions and Privacy Policy.

2. General Principle

BeeZePay provides international and domestic money transfer services. Due to the nature of remittance transactions, most completed transactions are final and non-refundable once processing has begun or funds have been paid out to the recipient.

3. Transaction Review Before Confirmation

Before confirming a transaction, you are responsible for carefully reviewing all details, including:

• Recipient name and account details
• Transfer amount and currency
• Fees and exchange rate

Once a transaction is confirmed, it may not be possible to cancel or amend it.

4. Cancellation Before Processing

A transaction may be eligible for cancellation if:

• The transaction has not yet been processed or transmitted to our banking or payout partners; and
• No funds have been credited or made available to the recipient.

If a cancellation is approved, the refunded amount will exclude any non-refundable fees already incurred.

5. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• The transaction has been successfully completed or paid out to the recipient
• Incorrect recipient details were provided by the sender
• Delays caused by banks, payment networks, or regulatory checks
• Exchange rate fluctuations after transaction confirmation
• Transactions blocked, delayed, or reported due to AML/CFT or legal requirements

6. Failed or Rejected Transactions

If a transaction fails or is rejected before completion due to technical, banking, or compliance reasons, BeeZePay will assess the situation and, where appropriate, refund the principal amount to the original payment method.

Any applicable fees already incurred may be deducted from the refunded amount, unless prohibited by law.

7. Errors and Duplicate Transactions

If you believe a transaction was processed in error or duplicated, you must notify BeeZePay as soon as reasonably possible.

• BeeZePay will investigate reported errors in good faith.
• Refunds, if applicable, will be processed in accordance with Applicable Laws and partner requirements.

8. Compliance Holds and Regulatory Actions

BeeZePay may place a transaction on hold or block it due to compliance, regulatory, or legal requirements, including AML/CFT reviews.

In such cases:

• Funds may be retained until investigations are completed
• Refunds may be delayed or prohibited by law
• BeeZePay may be required to report transactions to authorities

9. Refund Method and Processing Time

Approved refunds will be returned using the original payment method where possible.

• Refund processing times vary depending on banks and payment providers
• Estimated timelines may range from several business days to several weeks
• BeeZePay is not responsible for delays caused by third-party financial institutions

10. Fees and Exchange Rates

Transaction fees, service charges, and foreign exchange margins are generally non-refundable once incurred.

Refunds, where applicable, will be calculated based on the original transaction amount and may be affected by exchange rate differences at the time of refund.

11. How to Request a Refund or Cancellation

To request a refund, cancellation, or transaction review, please contact BeeZePay Support with:

• Your registered name and contact details
• Transaction reference number
• Reason for the request
• Any supporting documents, if applicable

12. Limitation of Liability

To the maximum extent permitted by law, BeeZePay shall not be liable for indirect, incidental, or consequential losses arising from refund delays, rejected transactions, or third-party processing failures.

13. Changes to This Policy

BeeZePay may update this Refund & Cancellation Policy from time to time. Any changes will be published on our website with an updated “Last Updated” date.

14. Contact Us

For refund or cancellation inquiries, please contact:

• Company:  DIGITAS LLP
• Registration No: XXXXX
• Address: LABUAN MALAYSIA
• Support Email: SUPPORT@DIGITAS>MY
• Data Protection Officer: legal@DIGITAS>MY
• Website: www.DIGITAS.my